Hi! I modified a set of rules imported from another ruleset, all my testing worked fine but I was just notified of a failure. Having looked through the history, I believe issue is that the variable for the AutoTask account ID is being overwritten because it is parsing on every address in the TO. S…

Hey @MattHomewood_QlicIT . If you can post a link to the history showing this happening, I’ll be able to see what’s happening and provide some good info for you. Thanks!

@MattHomewood_QlicIT I just noticed that you sent us the history link to the support address. I have what I need - standby.

@MattHomewood_QlicIT : I see what’s happening, and it’s a simple fix. For the sake of background and for others following along, you created a regular expression mailbox called SaaSBackup_########@backups.example.com. Inside that mailbox, you have a rule to extract the ######## portion of the emai…

Legend, thank you Travis - and thanks for the link explaining the differences, very useful. I will monitor today, we should get another alert through with the dual email addresses and then will post back for the benefit of everyone. Have a great day! :grinning:

[image] travis: {{between_string email.mailbox “SaaSBackup_” “@” flags=“ti”}} I just noticed, this should be between_strings, not between_string.

Thanks for the catch @travis unfortunately I’m seeing a slightly different issue now which I assume is because of the two email addresses in the To field. The ticket does get raised into AT correctly, however we also get a ‘Alert did not match any rule’ for the other email address in the To field. …

@MattHomewood_QlicIT The rule that created that ticket is configured to always send you that email. I presume you intend for a different rule, earlier in the mailbox, to create the ticket so that it’s not the “Default Ticket” rule. Which rule should have triggered for this email instead of the Cre…

@travis Thanks, I re-enabled the ‘minor’ mailbox rule (my mistake!) and then replayed both the daily summary (minor) and the error email (severe), seems to all work correctly now. [image] I did receive an exception email but I assume you don’t keep the email attachment when replacing history. I…

We do keep the entire email. What exception did you receive about the attachment (or on what history URL did it occur)?

MSPintegrations

Account ID parsing failing when using multiple TO addresses (I think)

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