We’re investigating errors and delays affecting Microsoft Office 365 Remote Mailbox polling in MSPintegrations. Affected Remote Mailboxes may show as offline or experience delays in email processing.
Microsoft has acknowledged reports of Exchange Online mailbox access issues across multiple connection methods in the Americas and is investigating under incident EX1550543. Our diagnostics indicate that the polling errors are originating within Microsoft’s services.
We’re monitoring Microsoft’s updates and our systems for recovery.
Microsoft’s latest update says elevated infrastructure load across multiple regions is likely contributing to the connectivity errors. They’re tracking this under EX1550543 and MO1550821.
They also pointed users to status.cloud.microsoft—which, in a particularly on-brand twist for this incident, won’t load for me either.
We’re continuing to monitor for recovery, but restoring the affected Microsoft services is in Microsoft’s hands. Our incoming support email may also be affected, so please use this community or Website Live Chat if you need to reach us.
Just a brief note to say Microsoft is still working through their outage, and we still show every MSPintegrations Remote Mailbox (connected to Microsoft) as still unable to connect. We’ll keep watching and waiting alongside all of you.
Service is restored. All MSPintegrations Remote Mailboxes are back online and stable. Microsoft reports that service has been restored and is continuing to monitor.
During the incident, we also deployed an improvement across all zones to prevent failed Microsoft polling attempts from piling up and tying up workers during an upstream outage.
We are marking the incident resolved on our status page. Thank you for your patience—and for bearing with the unusual experience of needing a status page for the status page.
If you are still seeing problems, please reply here or contact us through Website Live Chat. Please keep credentials and sensitive account details out of public replies.
