🍃 September updates

Hi everyone,

This month at MSPintegrations we’ve been hard at work and have some exciting updates for you all:

  • :earth_americas: Global variables
  • :office: A self-hosted Enterprise license
  • :tada: Launching our new community
  • :sparkles: UX improvements + bug fixes

Global variables

We’re excited to announce the release of global variables – when processing emails, it’s now possible to store global variables which are persisted between rules. To do this, create a variable as normal and then double-click “custom” to toggle to “global”. The global variable can then be used in other rules within the same mailbox.

For example, you could use a global variable to configure certain values for the mailbox:

Self-hosted Enterprise license

We recently introduced our new Enterprise licensing option for customers with certain geographical or on-premise data residency requirements. We’re proud to say that it’s now possible to operate the entire MSPintegrations platform on your own infrastructure (hosted as Docker containers or managed by us in your own dedicated deployment). Please get in touch if this is something you’re interested in learning more about.

Our new community

This month we also launched our new community! We welcome you to join in the discussions, post feedback and suggest ideas. Check it out!

UX improvements + bug fixes

The team also squeezed in some general improvements to the product:

  • We enhanced the “SubIssueType” field when creating, updating, or querying for Autotask Tickets. The field now filters to types that are valid for the selected “IssueType”, making it easier to find the one you are looking for.
  • We now ensure that inactive picklist fields in Autotask will be displayed in MSPintegrations as inactive.
  • We fixed a bug to correctly update expressions in the Expression Builder when changing AND/OR.
  • We fixed a bug that caused the pull-down menu to flash between options when searching for a remote Autotask entity.

That’s all for this month! As always, let us know if you have any feedback or head over to our community and ask us a question.