Access To Email Received Date

Help & Questions
1

trying to get access to the email received date to pass it to the ticket Description

2

Hi @gdsTechJay, would that not reflect on the create date of the ticket itself?

3

Hi @gdsTechJay ,

You can render the current date and time using {{date}}. That won’t render the time the email was received, but will render the current time. In most cases, those times will only be a few seconds different.

The {{date}} text helper has a number of options which you can read about here:

https://docs.mspintegrations.com/#/email2at/text-replacement/helpers/utilities/date

If you must use the date from the email headers, you can render any header with {{email.headers.[“header-name-here”]}}.

Let us know how that works for you!