Access To Email Received Date

trying to get access to the email received date to pass it to the ticket Description

Hi @gdsTechJay, would that not reflect on the create date of the ticket itself?

Hi @gdsTechJay ,

You can render the current date and time using {{date}}. That won’t render the time the email was received, but will render the current time. In most cases, those times will only be a few seconds different.

The {{date}} text helper has a number of options which you can read about here:

If you must use the date from the email headers, you can render any header with {{email.headers.[“header-name-here”]}}.

Let us know how that works for you!