An exception was encountered: Field 'email.cc' is not iterable

Help & Questions
1

Started receiving this error last night around 7pm on all of our incoming mail. We haven’t made any changes to our rules, or to our email system.

There is no Array object for cc, it’s just [ ]

Here’s several of the most recent ones which have come in:
https://console.mspintegrations.com/#/email2at/advanced/history/17557783794330004qlz
https://console.mspintegrations.com/#/email2at/advanced/history/17557766067870004i3k

Interestingly, it’s not every email coming in, and it was hard to see a pattern of when it was failing… spot checking looked like some might not have had any cc’s, but others did… Not sure, but this is a major problem for us now with almost a dozen failures.

2

Thanks, @DBachen . Checking this out now.

3

I worked through about 10 of the messages coming in and thought I would have to manually copy the body information onto the ticket, but it looks like the ticket is still being updated as expected, so that’s certainly helpful.

4

Thanks again for the heads up on this. It is now resolved.

This was indeed from an update. The update incorrectly treated an empty array as being invalid. In your case, your rule iterated over the list of CC recipients. When that list was empty, the Iterate action incorrectly marked that as an error.

Thanks again for your help!

5

Thanks for the quick look and turn around… Your update was 7m ago and our last error was 16m, so hoping that’s the last one! :slight_smile: