Anyone having an issue with contact lookup in autotask

[travis]

Hey @Paulfi ! It’s great to hear from you.

I suspect the issue you saw was related to a major outage in MSPintegrations earlier today. We just posted a retrospective about it and you can read what happened here:

Service Incident Update - July 25, 2025 - US1

We want to inform you about a service interruption that occurred on Friday, July 25, 2025, and share the steps we’ve taken to prevent similar issues in the future. What Happened MSPintegrations runs on a distributed, redundant infrastructure orchestrated using Kubernetes, which manages our services in pods of containers. These containers are defined in images stored in a container registry service. Under normal conditions, this architecture allows our platform to dynamically scale to meet deman…