Assigning IT Glue emails to client by name in subject

Hi @travis,

I’ve been using this guide to help solve my last post about assigning IT Glue emails to the client by having it in the subject. Everything seems to be working besides actually finding the client and matching it in Autotask, instead all emails are going to my catch all account. Are you able to look into one of my examples and see where I went wrong?

Hi @bayon ,

I moved this post to a new thread.

Everything in your rule looks good except for one small typo. This field should be {{custom.company_name}}: