Autotask rejected attachment because file size is too large

Help & Questions
1

Hi All

What is the best way to handle the exception error for attachment too large on a ticket. Ideally I would like to send an email back to the sender.

Thank you

2

Hi @Richard ,

With the current implementation of MSPintegrations, there is no way to automatically handle attachments that are too large. We intend to add more customization of that process in a future release, but there is no way to do that currently.

The only thing that I can suggest (and I recognize this is not ideal) is to implement a filter or transport rule on your upstream mail server before the message is passed to MSPintegrations.

I know this isn’t ideal. I have documented this as a feature and we will do what we can to make this process better.

Thanks!

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