Comparison using global barbels on both sides

Help & Questions
1

I’m comparing a global variable value to a custom variable’s value. I want to see if global.Ticket.Description contains custom.VIP.FirstName, what is the syntax? I have tried:

global.Ticket.Description matches “/{{custom\.VIP\.FirstName}}/i”
global.Ticket.Description matches “/{{custom.VIP.FirstName}}/i”
global.Ticket.Description matches “/custom.VIP.FirstName/i”

So far, no luck. Here is the log: MSPintegrations

Thanks!

2

Hi @KeithTessler

Thanks for asking.

I’m not 100% certain this will work, but please try this and let me know how it works:

global.Ticket.Description contains custom.VIP.FirstName
3

That worked! Thanks for the help

4

Awesome! Thanks for confirming.