I frequently receive exceptions for file size from an ‘Update Existing Autotask Ticket’ step.
I use all three Attachments options, and it’s generally the ‘Email Message’ attachment step that fails.
This is fine, I don’t take any action when this happens as staff have access to the original emails in the Remote Mailbox.
Is there a way I can suppress these specific exceptions without also suppressing all exceptions for actions taken by this step, status changes, note creation etc?
Thanks for asking. This is great feedback, and I agree that it would be helpful to support suppression of certain attachment errors without suppressing everything.
This should be a relatively simple change for us, and I’m going to see what we can do to support this. Based on our current development cycle, I expect we can add this in the next one to two months. I’ll update here when we’re able to add this.