I’m new to the platform, self-onboarding at this time. I have my first set of rules which work great. I’m thinking about what if scenarios and the best way to handle them. We have a dedicated tickets@ email that has been used with AT’s built in parser. We also have a very old support@ email that has collected many sources of email over the years to include end user support requests, alerts, 3rd party emails, and of course, SPAM. I’ve already attempted asking users to only use tickets@ for new requests but there are still many that use support@, so I created a mailbox for it in email2at and rules to create tickets. The support@ account was not previously parsed by AT and required manual ticket creation or selective forwarding to tickets@. I monitored the email history over a few days and built a suppression rule to ignore the vendor emails I don’t want to be processed. However, now I’m left with unsolicited messages that create tickets in the ‘Unknown Sender’ account I created in AT. I know I can quickly delete them but I’m trying to tighten up workflows and not create extra clicks. I’m wondering if there is another way to ignore messages outside of creating an allow list rule for the support@ account. I thought about maintaining a transport rule on the email account that redirects anything from a client domain list to our tickets@ account but that is something I would need to maintain as well.
What is the best way to handle this particular mail flow?