Indenting Checklist Items

[KeithTessler]

Does anyone know how to indent items when adding checklist items to a ticket?

[travis]

Are you able to indent them in the Autotask user-interface? Can you share a screenshot showing what you want to accomplish?

[KeithTessler]

You can see here how some items are indented in the checklist Awesome Screenshot

[travis]

Thanks for the screenshot.

It doesn’t appear that Autotask supports indentation/nesting using the API. I would expect to see a property that relates the checklist item to another checklist item, but that property doesn’t exist.

The only way I can think of doing this is to create a Checklist Library in the Autotask UI with the nested checklist items present, and then add that Checklist Library to the ticket like this:

[KeithTessler]

I can make that work, thanks!