Goodmorning,
Since this morning we get a lot of errors from MSPintegrations, I would like to send you some screenshots of the reports:
The errors are like moving message, marking as read etc. I got about 400 email reports and it looks like there is an issue with our platform? With Graph maybe?
I hope that you can help me with this issue, maybe it’s a known issue that you guys have a fix for me.
Im looking forward to your reaction.
Hi @Abdullah
Please forward 1 or 2 of the errors you received to [email protected].
We would like to review the specific email in your MSPintegrations history so we can review the logs for that message and determine what’s causing the error report.
Thanks.
We are also getting the same “Internal Error”
We identified a very likely cause of this issue. Since the issue occurs only when you have a lot of email traffic, we are fairly confident that the issue is related to a concurrent request throttle on the Microsoft API.
We are working to implement better handling of this limit on the MSPintegrations side so that MSPintegrations will do a better job of timing its requests to not be throttled.
I will post updates here as we are able to deploy this enhancement.
Thanks for both of your patience!
Thanks Travis, we must of had 30 Internal Errors yesterday…
