Multiple Contact Ticket Creation

Help & Questions
1

Having an issue with steps designed to query if the from email address had contacts in multiple organizations and then create a ticket(object) if this was correct. It seemed liked this was working before but not longer is.

Following the log the query shows that it found only 1 result but then proceeded to trigger the the second step when it should have skipped it

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Any help would be appreciated.

2

Here are the steps

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3

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4

Hi @aleys

Thank you for posting this question. I will gladly look into it see what I can find out.

Would you mind providing the URL to the history so that I can look at the complete log and see what’s going on?

Thanks!

5

https://console.mspintegrations.com/#/email2at/advanced/history/173799115005486

6

Perfect.

I sent you a direct message with a video reply.