Hi,
I am trying to stop email loops at source and one thing ive noticed is that if the email from address contains NoReply for example and our system automatically sends a response it starts.
I was trying to get Email2AT to change the “Opted out from task/ticket notifications” to Yes but I cannot find that option in the Update Object - Contact part. I can find OptOut from Surveys, OptOut of Contact Group etc, but not Task/Ticket.
Ive seen notification but that doesnt seem to make a difference
Hi @Koris365,
In the Autotask UI, the checkbox called “Opted out from task/ticket notifications” is available in the Autotask API as the “Notification” property.
Hi Travis,
Thank you, I have already tried to use that setting in the API, marking it as 1 but that didnt seem to change autotask.
I have added all the OptOut API entries and the only one that works is the BulkEmailOptOut which is what I found before, Notification, Solicitation and Survey all seem to not work no matter what I do.
Ive tried, 1, Yes, True on Notification and cant get the flag to set, the only one that works is the Bulk one.
Can you paste a URL from your history when this doesn’t work so can review the logs for it?
Have included quite a few URLs so you can see the different testing scenarios.
https://console.mspintegrations.com/#/email2at/advanced/history/173640947306249
https://console.mspintegrations.com/#/email2at/advanced/history/173640937004930
https://console.mspintegrations.com/#/email2at/advanced/history/173640927204006
https://console.mspintegrations.com/#/email2at/advanced/history/173640921403699
https://console.mspintegrations.com/#/email2at/advanced/history/173640913002687
None of the options I set change the options in AutoTask apart from Bulkemail, that seems to work fine and can remove and add the OptOut
The history shows many instances of setting Notification to true and Autotask confirming it’s true.
I suspect that you want to set it to false, not true. The others are opt-out, but the Notification field is an opt-in field. If true, then Notifications are sent. If false, then they’re opted out.
HI Travis,
Thanks for the reply.
In Email2AT, if you put in the rule False, it seems to mark it as true, if you leave it blank, it marks it as Null.
https://console.mspintegrations.com/#/email2at/advanced/history/173649163600240
https://console.mspintegrations.com/#/email2at/advanced/history/173649172902609
Sorted it, if its 0 then it sets the flag to optout correctly
