We have 12 possible UDFs for our tickets, through the list of API fields on an update ticket call, only 11 are showing. The one that is missing, the Ticket/Automation code is of the type “List (MultiSelect)”. Is there any way to update this field and supply one/more of the list items?
Hi @DBachen,
Thank you for asking this question. You have encountered an edge case in the Autotask API. The Autotask API does not expose any multi-list value user-defined fields. This means that you are completely unable to view or edit any value in a multi-list UDF using the API. Unfortunately, there is no workaround for this.
The MSPintegrations console exposes every UDF the API exposes. The fact that this UDF isn’t displayed in MSPintegrations is because the API doesn’t expose it.
Thanks… I’ll look for another way around it
