Only import latest reply instead of entire email thread on an existing ticket

Help & Questions
1

Is it possible to only import the latest reply on a mailthread on an existing ticket?
For example if the customers replies to one of our engineers we want to only import the reply in the ticket to prevent clutter.

2

Hey @Tlek

Yep, you can use the variable called {{email.body_stripped.visible}} instead of {{email.body}}.

You can read about that variable at Email Body | MSPintegrations

3

Hi Travis,

Perfect thank you!