Good day
Our projects team has been communicating to customers using AT templates but these are set to use their personal accounts. I would like to use this like we would a support address where email comms go out using a generic address and replies to the address are then automatically captured into the project.
Is this possible using Email2AT and how would I go about achieving this.
Thank you.
Yes, you can easily build a workflow to process updates to tasks. MSPintegrations includes an action for this specific purpose:
Hi @travis
This is great thank you.
This will work brilliantly if communication is sent from the task but how would you update the actual project if a note is sent from the project itself, please see an example below:
The idea is that overall project communication is sent from the project itself and replies to that update must be captured to the project.
Ah, great question.
I just created a new item in the library called Support - Add Project Note from Project Number:
Try that and let me know how it works for you.
Hi @travis
This is awesome, thank you for creating this as I am sure many Email2AT users will make use of this.
I created the following while awaiting a response on my post:
It looks like we followed a similar train of thought 
