Prefilling form fields from ticket data using a ticket ID URL parameter

Help & Questions
1

I’m passing an Autotask ticket ID into a form as a URL parameter and want to prefill other form fields with data from that ticket.

What I tried:

  1. Added a hidden field to the form for the ticket ID and mapped it to the URL parameter.
  2. Created an “Form load” pre-submission workflow to look up the ticket and populate the other fields.

The problem: The pre-submission workflow can’t read the form’s input fields, including my hidden ticket ID field, so it has no way to know which ticket to look up.

My question: Is there another way to prefill fields from ticket data using a ticket ID passed in the URL?

Form name/URL : CMIT New User / OnBoardinghttps://console.us1.mspintegrations.com/#/forms/all/01M674BK40JD8RXKAT024AP0DT

2

Hi @KeithTessler

Thanks for pointing this out. The design is to allow the URL parameters to pre-fill and to be used in pre-submission workflows. I noticed an issue late last week that’s similar to what you’re seeing, so I suspect this may be a defect we need to resolve.

We’re checking it out and will get it resolved ASAP.