Prevent small social media icons from being imported into a ticket as a attachment

Hi Travis,

Is it possible to set an image size limit to prevent social media icons from incoming emails from being imported as an attachment. We have set the parser to prevent duplicate attachments but this does not prevent the creation of the attachments entirely.

Hi @Tlek ,

It’s not currently possible to filter images by size.

Historically, we have been decidedly against this because it is a rudimentary way to filter images from a signature. We intended to release a much smarter method that tracks the number of times any particular image is received and suppresses that image once it’s obvious that it is included in a signature.

That said, we have yet to release the tracking feature I described, so let me look and see what we can do to release the ability to filter by size.