Remove Addtional Contacts from Ticket

Help & Questions
1

Hi,

I’m creating a workflow to remove the additional contacts on a ticket. As I understand it, I don’t modify the ticket. Instead, I should be deleting the additional contact. I’m using “Autotask API: Delete an object”, but the only fields are “Autotask Entity to Delete” and “ID of Entity to Delete”. I was expecting a field to specify the ticket number. If I delete the contact, I want to delete it from a specific ticket. I must be thinking of the fundamentals incorrectly.

Thanks,
Charley

2

Ticket Additional Contact is an entity, so I suspect that’s the right thing to delete. Now, how do you get the IDs of the entities that you want?

I suspect it will be:

  1. Get the TicketID from the known TicketNumber
  2. Get the (multiple) Ticket Additional Contact IDs from the TicketID
  3. Loop through the Ticket Additional Contact IDs
  4. – Delete each Ticket Additional Contact using the Ticket Additional Contact ID

Try that out on a dummy ticket and see what you get.

3

Thanks, TDawgGCat. That’s definitely the right idea.

The problem was that I was using the ContactID instead of the id. The id variable represents the relationship between the ContactID and the ticket.

4

It was helpful for me to see this question and how the Autotask API relationships may not be clear. I added a new page to our documentation that I hope will be helpful:

I also clarified a few existing pages: