Route - Unknown to a Separate Account

Help & Questions
1

For the last few inbound processes we have direct with autotask, we have it if it cannot find a match to push the ticket to the account

“29684328 - . Unknown - Sorting Account”

We need the ability to replicate this in the platform in order to shutdown the old parsing rules

This is done to not clutter up account 0 and we have workflows setup to bring attention to any tickets that land in this sorting account

2

Hey @jfitzgerald

Thanks for posting here!

I understand how you are using the “Unknown” account, but I don’t quite understand the question you’re asking in your post.

What are you looking for help with here?

3

I found the issue, the choose a default company name, was not allowing me to type in to change the company

4

Great, thanks for letting us know. If you have any further questions, please don’t hesitate to ask.