Modifying the ticket to add a space in this position of the title and re-processing the message results in a positive match, seemingly confirming the issue.
I can see that the configuration for that rule in the database does include the space, even though the space is not displayed in the UI when viewing the query step. (Side note: the UI always calculates the query, and doesn’t display the query that it retrieves from the database).
Please open the rule and save it (you don’t need to make any changes), and then replay the email. I suspect it might work, but please let me know.
That in fact did fix it thank you.
One point of note is that I had been using Edge last week, and did open / save this Rule before posting without resolution.
Today I performed these steps with Firefox and we are in business.
