Unrecoverable error

[KeithTessler]

I am getting an “An unrecoverable error occurred when evaluating the conditional expression.” when running the expression. {{global.Ticket.ContactID.NameSuffix.Label}} matches “/VIP/i” Do you know what is causing it? Here is a link to the Log MSPintegrations

Thanks

[travis]

Hi Keith,

In your rule, you can’t use text expressions (like {{ ... }}) inside an expression:

You will need to remove the curly-braces:

[KeithTessler]

Is there a way to use Global Variables in conditional expression?

[travis]

Yes. Remove the curly braces and use it exactly as you typed it.

[KeithTessler]

Thant worked, thanks