I’m having some trouble with the interface and user-defined fields. I added a new user-defined field to Autotask and it immediately showed up in the Update Ticket Action.
https://www.awesomescreenshot.com/image/59165993?key=a1bebcb58f718d21348e235d38165be3
However, it is not showing up in the Action filters or in the variables of Text Render.
https://www.awesomescreenshot.com/image/59165966?key=e0158797cdd095a9824246a5365b84ae
I logged out, made it overnight, logged in but the issue persisted. I was able to manually enter the text in both places and it performed as expected.