Adding time entries to tickets in Autotask

[Bret]

I searched the board first.

Would anyone be willing to share? Do you have any tutorials or best practices on how to add a time entry to a ticket via parsing an email?

Something like

Subject: Ticketnumber AddTime 1.7
Body: Time Entry Text

[travis]

Hi @Bret

Thanks for posting here.

Here’s an example of how you can use the action “Create Autotask Time Entry” for your example.

This will look in the subject line for a ticket number, and will extract the text in the subject line after AddTime to determine how many minutes of time should be added:

Let us know how this works for you!