Extracting company name from subject and modifying a ticket

[spayne]

I’m working on cleanup processes using the scheduled tasks.
An email comes in with a client name in the subject:
“Client The Gas Connection Anniversary Upcoming in about 2 months”

I want to extract the name, everything between Client and Anniversary and assign the ticket to that client.

I want to do the same thing with Uptimerobot. There is a tutorial on some (or maybe all), but I’m having a tough time figuring it out.

I appreciate your help.

[travis]

Hi @spayne

Thanks for posting here!

Here’s a video describing how I’d build the workflow for the customer based on their name being in the subject line of the email:

And here are screenshots for each step: