|
Sleep Step During Rule Processing
|
|
11
|
749
|
May 2, 2025
|
|
Vendor Emails into MSP
|
|
1
|
520
|
April 30, 2025
|
|
Unexplained expression matching
|
|
1
|
349
|
April 13, 2025
|
|
Not all UDFs being returned for Ticket
|
|
2
|
478
|
April 11, 2025
|
|
Email body stored as quoted email when it doesn't appear to be
|
|
0
|
483
|
April 10, 2025
|
|
ServiceNow Tickets into AutoTask
|
|
3
|
525
|
April 2, 2025
|
|
Reprocess email in different mailbox
|
|
5
|
494
|
March 26, 2025
|
|
From user being incorrect assigned as additional contact and not primary contact
|
|
8
|
866
|
March 24, 2025
|
|
Mail Rule Audit
|
|
1
|
379
|
March 19, 2025
|
|
Duplicate Contacts Being Created
|
|
1
|
412
|
March 19, 2025
|
|
Avoid contact being created for some addresses
|
|
2
|
1215
|
March 19, 2025
|
|
Best way to handle multiple contacts with the same email address
|
|
1
|
1060
|
March 8, 2025
|
|
Only import latest reply instead of entire email thread on an existing ticket
|
|
2
|
377
|
March 6, 2025
|
|
Multiple Contact Ticket Creation
|
|
5
|
410
|
January 27, 2025
|
|
Contact UDF Field
|
|
1
|
360
|
January 27, 2025
|
|
Ticket Category not showing
|
|
3
|
541
|
January 24, 2025
|
|
Between_strings with text with quotes in it
|
|
3
|
520
|
January 22, 2025
|
|
Ticket Search condition does not match custom variable value
|
|
2
|
381
|
January 20, 2025
|
|
Email Not Attaching to Ticket
|
|
4
|
561
|
January 15, 2025
|
|
Random Issue match contacts and account names
|
|
3
|
450
|
January 14, 2025
|
|
No Reply email address to update a field
|
|
7
|
852
|
January 10, 2025
|
|
Variable in ticket title
|
|
2
|
386
|
January 10, 2025
|
|
Latching onto custom fields in Autotask
|
|
4
|
699
|
January 7, 2025
|
|
Adding Numbers Together
|
|
6
|
1498
|
December 6, 2024
|
|
Assigning a contact from an email address in the body of an email alert
|
|
2
|
475
|
December 6, 2024
|
|
Parsing Error with Voicemail Attachments
|
|
1
|
435
|
December 6, 2024
|
|
Client Classification
|
|
2
|
450
|
November 29, 2024
|
|
API integrations in Sandbox and Production environments
|
|
1
|
837
|
November 7, 2024
|
|
Exception: QueryXML contains more than 1 UDF Field
|
|
6
|
552
|
October 24, 2024
|
|
Assigning a ticket to the Client Account Manager
|
|
5
|
492
|
October 21, 2024
|