|
Allow variables in "Default Account if no match" field
|
|
1
|
240
|
December 8, 2023
|
|
Time Entry - Internal Notes visible to Co-managing Users
|
|
2
|
354
|
December 6, 2023
|
|
Automatically Create and Update Contact groups for Accounts
|
|
4
|
511
|
November 28, 2023
|
|
Populate a UDF with text from an email
|
|
2
|
383
|
November 22, 2023
|
|
Tagging Ticket based on content of email/subject
|
|
6
|
782
|
November 21, 2023
|
|
Indenting Checklist Items
|
|
4
|
329
|
November 21, 2023
|
|
Vendor communications
|
|
2
|
610
|
November 17, 2023
|
|
Slowing down the email ingestion process
|
|
1
|
386
|
November 15, 2023
|
|
Rule to include UDF
|
|
7
|
313
|
November 14, 2023
|
|
Issue Type Inactive - Re-enabled
|
|
2
|
251
|
November 8, 2023
|
|
Parsing of Project communication
|
|
4
|
296
|
November 3, 2023
|
|
Looking for guidance on using the "iterate through multiple items in an array" function
|
|
1
|
276
|
November 1, 2023
|
|
Send email when ticket is older than reopen period
|
|
7
|
386
|
November 2, 2023
|
|
Incoming emails to map to existing ticket if available
|
|
4
|
529
|
October 31, 2023
|
|
Parsing Blackpoint Alerts in
|
|
10
|
403
|
October 29, 2023
|
|
Field greyed out whilst trying to use UDF
|
|
6
|
234
|
October 27, 2023
|
|
Auto Closing Tickets if time is less than 30 minutes and repeat offenders
|
|
5
|
654
|
October 25, 2023
|
|
What is the best way to update a ticket and then close?
|
|
1
|
427
|
October 25, 2023
|
|
Configuration Item - Product Category
|
|
4
|
337
|
October 25, 2023
|
|
Some MS Defender email alerts have NULL body
|
|
9
|
347
|
October 25, 2023
|
|
Feature Suggestion - Last Page
|
|
2
|
369
|
October 20, 2023
|
|
Global Variables in the Rule Expression
|
|
3
|
302
|
October 17, 2023
|
|
Inbound Email - Problem and Incidents
|
|
6
|
407
|
October 16, 2023
|
|
Create a ticket when no email was sent
|
|
1
|
318
|
October 12, 2023
|
|
Adding a Configuration Item to a Ticket
|
|
4
|
674
|
October 11, 2023
|
|
Formatting within the description field
|
|
1
|
511
|
October 6, 2023
|
|
Fields for all sent to and Copied email addresses
|
|
1
|
379
|
October 4, 2023
|
|
Setting Location on a ticket
|
|
1
|
416
|
October 4, 2023
|
|
Creating a new Subissue
|
|
1
|
416
|
October 3, 2023
|
|
Setting the Work Type on ticket creation
|
|
1
|
344
|
September 28, 2023
|